Why AI agents are moving from chat to business workflows
The next useful step is not another chatbot, but a bounded workflow with tools, permissions and human review.
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The next useful step is not another chatbot, but a bounded workflow with tools, permissions and human review.
When Microsoft released the public preview of Service Agent in March 2026, it introduced natural-language reasoning across Dynamics 365 and Microsoft 365. Service Agent prioritized cases, summarized interactions, and surfaced knowledge from
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Deliver better results with an agentic solution designed to bring shopping and customer service together on a single intelligent interface for businesses like retailers and restaurants. * [Business value](https://cloud.google.com/gemini-
The Autonomous Workforce is more than just isolated tasks. These AI specialists are assigned to roles, with business context and permissions to handle complex workflows end-to-end. AI, data, and workflows—working together on one platform.
Kolibri connects customer data, enterprise systems, communication channels, AI agents and human experts in a single ecosystem. Organizations can automate and orchestrate processes from start to finish, while maintaining visibility and contr
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Internet research and content discovery tools for AI workflows.
Turn a codebase into a queryable graph for research and AI agents.
A deployable foundation for document search, retrieval and team knowledge.
Understand the tools, costs, data risks and implementation steps before you build.
A practical starting point for Thai businesses handling repetitive customer questions across LINE and the web.
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