10 source-led articles, briefings and references for Thailand. Every item links to its original source.
When Microsoft released the public preview of Service Agent in March 2026, it introduced natural-language reasoning across Dynamics 365 and Microsoft 365. Service Agent prioritized cases, summarized interactions, and surfaced knowledge from
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Deliver better results with an agentic solution designed to bring shopping and customer service together on a single intelligent interface for businesses like retailers and restaurants. * [Business value](https://cloud.google.com/gemini-
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The Autonomous Workforce is more than just isolated tasks. These AI specialists are assigned to roles, with business context and permissions to handle complex workflows end-to-end. AI, data, and workflows—working together on one platform.
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Kolibri connects customer data, enterprise systems, communication channels, AI agents and human experts in a single ecosystem. Organizations can automate and orchestrate processes from start to finish, while maintaining visibility and contr
Read article →A source-led briefing from docs.cloud.google.com.
Read article →A source-led briefing from www.genesys.com.
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A cancelled flight that needs a refund, a rebooking, and a hotel extension involves three requests, four systems, and two third parties. Today’s AI handles the first message, maybe the second, then transfers. A human then spends hours re-in
Read article →* **Natural Language Workflow Builder:** Design and update AI logics using plain English * **Multi-Step Workflow Orchestration:** Manage and orchestrate multiple, specialized AI agents for complex, multi-step workflows * **Omni-Chan
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ChatGPT Work is designed to keep tasks moving forward wherever you are. You can ask it to start a task from your phone, review a draft on the go, or check the status of a longer-running workflow between meetings. When you return to your des
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